CAR GLASS PART

Refund & Damage Policy

Last updated: September 26, 2026

1. All Sales Are Final

All sales made through Car Glass Part are final. We do not offer refunds, returns, exchanges, or store credits for purchases, except for eligible products that arrive damaged or broken during transit, as described in this policy, or where otherwise required by applicable law.

Once an order has been placed and payment collected, it cannot be cancelled or returned for a refund simply because the customer changes their mind, selects the wrong part, or no longer requires the product.

This policy applies to shipped orders and store pickup orders.

2. Damaged or Broken Products During Transit

Car Glass Part accepts refund requests for automotive glass or related products that arrive broken or damaged during shipping, subject to verification and compliance with the requirements below.

To be eligible for a refund:

• The product must have been damaged or broken during transit.
• The customer must provide a continuous, uncut, and unedited unboxing video showing the package as received, including the unopened packaging, shipping label, opening of the package, and the damaged product.
• The video must clearly establish the condition of the package and product at the time of delivery.
• The customer must notify Car Glass Part of the damage and submit the unboxing video and supporting photographs within 24 hours of delivery.
• The order number and sufficient information to identify the damaged product must be provided.

The unboxing video must be recorded at the time of opening the package. Edited videos, incomplete recordings, or recordings that do not clearly show the condition of the package and product may not be accepted as sufficient evidence.

3. Refund Approval and Processing

All damage claims are subject to review and verification by Car Glass Part.

If a claim is approved, Car Glass Part will arrange an appropriate refund for the affected product. Refunds will generally be issued to the original payment method, subject to payment provider processing timelines.

Shipping charges, handling fees, and other charges may be treated in accordance with applicable law and the circumstances of the claim.

Refund processing times may vary depending on the payment provider and the customer's financial institution.

4. Incorrect Part Selection and Fitment

Customers are responsible for confirming vehicle year, make, model, body style, trim, glass specifications, and part number compatibility before placing an order.

Vehicle fitment information displayed on the website is provided as a reference and does not guarantee compatibility with every vehicle configuration.

Refunds, returns, exchanges, or store credits will not be provided for:

• Incorrect vehicle information supplied by the customer.
• Ordering the wrong part or part number.
• Failure to verify compatibility before checkout.
• Change of mind or ordering a product that is no longer required.

This section does not limit any rights available to customers under applicable consumer protection laws.

5. Unavailable Products and Unfulfilled Orders

If a product becomes unavailable after payment and Car Glass Part is unable to fulfill the order, we will contact the customer regarding the affected order and explain the available options.

Where an order cannot be fulfilled, any refund or other remedy required by applicable law will be provided.

6. Contact and Damage Claims

To report a damaged or broken product, please contact Car Glass Part through the Contact Us page and include:

• Your order number.
• Date of delivery.
• A description of the damage.
• The original, continuous, unedited unboxing video.
• Clear photographs of the damaged product and packaging.

Customers should retain the original packaging and damaged product until the claim has been reviewed and further instructions have been provided.

7. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any consumer rights, statutory warranties, or remedies that cannot legally be excluded or restricted under applicable law.

Car Glass Part reserves the right to review and update this policy from time to time. Any changes will be published on this page with the revised effective date.